All Canadian gamblers know that the support options in casinos can completely make or break a gambling experience. As such, it is important for players to take the time to research the options that are available to them prior to making any sort of deposit. There are three primary methods via which an agent can be reached: email, telephone or live web chat. Each of these has its pros and cons, and these are discussed in more detail here.
Contacting an agent via live web chat is often the fastest way to resolve an issue or get a question answered making it one of the best support options in casinos, but this is only available during certain hours in many venues. This means that, after hours, customers may be forced to send an email or contact a 24-hour toll-free telephone number if one exists. However, wait times for the live chat are often quite short and agents are standing by. Toll-free telephone is great for those who want to have a real-time conversation, but depending upon the time of day, there could be a significant wait time involved. Regardless, many venues offer this service around the clock, even on holidays and weekends. Finally, email support is a fantastic option for simpler questions that do not require a lot of research. It may take up to 48 hours to receive a reply, but the reply that is received is often much more personalized and tailored to the player's individual issue.
The support at Gaming Club casino is some of the best in the industry because these agents work hard to make sure that all of the customers' questions are answered as quickly and thoroughly as possible. Their live chat, email and telephone agents are available seven days a week and 365 days a year, and they speak many different languages in order to cater to players from all over, including those in Canada. However, it is recommended that players check out the extensive FAQ section of the website before contacting customer service to save their precious time.